Currently there is no material effect on the battery life of your mobile phone once the app is installed. The app draws power from the battery when in use in much the same way as any app would. The app uses location services that are already enabled on your phone and may use additional power when activated. This is however dependent on various factors such as what other apps may be active at the same time, frequency of use of the app etc.

It all depends on app usage.  If you use the app regularly, it will use more data than a person that uses it very rarely. On average, a person would use around 50MB a month but data consumption will vary depending on the number of images and videos captured, voice recordings made, the use of the location functionality and the like.

The USSD service supports one emergency contact. The app service allows for multiple emergency contacts. We have not placed a limit on the amount of contacts you can add on the app.

If you send a voice recording in error, it cannot be cancelled, but you are able to stop the recording at any given time whilst recording. We suggest that you contact your emergency contact/s and notify him/her that the recording was sent in error.

This feature offers real time tracking. Emergency contacts (whom are authorised to do so by you, the user) are able to track your device/location in real time as well as your historical position for up to 48 hours. In order to ensure the tracking feature is operational, the following needs to be checked and / or activated where applicable:

• your mobile phone must be turned on.;
• the minimum operating system requirements for Apple is iOS9 and up and for Android, 5.1 and up;
• location service must be set to always on (location and tracking services may be affected by other tracking apps or products which have been uploaded and/or installed on your mobile phone);

• background refresh must always be on;
• battery saver mode must be off;
• motion and fitness must be on – this assists in managing the location when you have stopped and then start moving again;
• you and your emergency contact/s must be connected to his/her mobile network;
• you must have sufficient airtime and/or data available and/or be connected to a functional Wi-Fi network;
• data must always be switched on.

Please note that for users with Apple or Android mobile phones, the location functionality may stop or be intermittent if you stop moving and will, subject to all the settings being correctly set and correct coverage, ordinarily resume once you move outside of a 200 – 500 meter radius from that position.

In an emergency situation, simply open the app and push the voice call icon which will trigger an audio recording of what is taking place. Your emergency contact / s will receive a notification that you have triggered a call. After 5 minutes (default setting for terminating the call) or once you stop the call, the audio message is sent to your emergency contact/s along with your location (in the case of the app only).  You and your emergency contacts must however be connected to the mobile network and/or have data to support the voice call and in app messaging service. In the case of the USSD based service, you must have airtime as calls are charged at normal service provider rates.

• if their phone storage is full, the location history may not be stored;
• location services may be switched off;
• he/she may not have data available on their phone;
• may have switched off their phone;
• battery saver mode may be on
• their app may have conflicted with another app
• he/she may not be in a mobile network area;
• possibly network coverage issues
• In the case of Apple, they need to accept tracking “when in use” as part of the install pop up messages. They must then go to settings and update tracking services to Always. After a while Apple will send a pop up in which they must also select tracking Always!
• He/she may be on Wi-Fi network that is not active.

This is a feature of Apple devices which we cannot change.

To protect your privacy, your stationary location is only stored on arrival, after this tracking may not happen until you move outside of a 200-500 meter radius from that position.

It could also be network related and or a conflicting app. It is advisable to regularly open your app and check it.

We store location history for up to 48 hours. In the application we only display 50 pins. For more detailed information, please visit the website and login with your username and pin.

If you are using the MiBlackBox app and are not using data or on a functional Wi-Fi network, you will be able to make a call by way of a GSM failover. This means that you will be able to send a voice recording via ordinary cellular networks, if they are available and if you have airtime. Due to no data being available, your location will not be sent. Also, you will not be able to send video or picture recordings via cellular networks, only voice calls.

In respect of the app service for iOS devices:

• Go to Settings > iTunes & App Store
• Tap your Apple ID
• Tap View Apple ID
• Sign in
• Tap Subscriptions
• Tap the relevant subscription
• Tap Cancel Subscription for MiBlackBox

For Android devices:

• Open the Google Play Store app
• Tap Menu
• Tap Subscriptions
• Tap on the app you would like to cancel
• Tap Cancel Subscription

If you have any problems unsubscribing from the app please contact  info@miblackbox.africa.

For the USSD service, you may terminate the service by email to info@miblackbox.africa or follow the unsubscribe process of your mobile network operator.

You must at all times ensure the following in respect of the USSD and app-based service as applicable:

• your mobile phone is on;
• the minimum operating system requirements for Apple is iOS9 and up and for Android, 5.1 and up;
• location services must be set to always on (location services may be affected by other tracking apps or products which have been uploaded and/or installed on your mobile phone);
• In the case of Apple, you need to accept tracking “when in use” as part of the install pop ups. Then go to settings and update location services to Always. After a while Apple will send a pop up message in which you must select tracking Always!
• background refresh is always on;
• low battery mode is switched off;
• fitness and motion is on;
• Huawei – you may need to set “app launch” to manual and switch background services to on
  • Go to settings -> battery -> app launch -> miblackbox
    then switch off “managed automatically” and make sure “run in background” is set to on.
• data is on;
• you are connected to your mobile network;
• airtime and/or data is available and you are connected to a functional Wi-Fi network;
• you can send and receive SMS’s;
• when you travel outside the boarders of your home country or domicile address and wish to make use of the service (subject to the limitations contained in our terms and conditions) you must be connected to a functional Wi-Fi network or enable the data roaming functionality on your mobile phone, which will attract the call rates and/or data charges of the international service provider’s/mobile network/s usual charges (for which you will be liable);
• microphone is turned on and in good working order and condition;
• camera must be on and in good working order and condition;
• notifications are allowed;
• the battery of your mobile phone is sufficiently charged;
• your mobile phone is in good working order and condition at all times which includes all features and/or components necessary to fully support the operation and functionality of the service;
• your mobile phone is compatible and enabled;
• that your emergency contact/s:
  • details are correct and updated at all times
  • must be connected to his/her mobile network, have airtime and/or data available or be connected to a functional Wi-Fi network;
  • battery on their mobile phone must be sufficiently charged and their mobile must be phone turned on;
  • his/her mobile phone is in good working order and condition in order to support the operation and functionality of the service.

• In the case of videos, voice recordings and/or pictures, three (3) calendar months from the date upon which a video, picture and/or voice recording is uploaded;
• immediately following the three (3) month period referred to above, the voice recording, picture and/or videos may be stored for a further period of three (3) calendar months and shall be subject to the following conditions:
• you must direct a request in writing to MiBlackBox at least one (1) calendar month prior to the expiry of the three (3) month period referred to above to MiBlackBox at info@miblackbox.africa;
• If no request in writing is received from you, MiBlackBox may permanently delete the video/s, picture/s and call recordings. Please refer to our terms and conditions in this regard.

• It is friend and family based rather than using third party call centres and / or armed response companies. Friends and family members are, in most cases, nearby and able to assist. This allows you to use the app without needing to rely on third party service providers.
• It is discreet. Unlike most panic services that require you to trigger a panic and engage with a call centre agent, it allows you to discreetly trigger the service and the voice files, pictures and or video files captured will be securely stored and shared with your emergency contact/s along with your location.
  • To this end, the video and voice file is available to you and your emergency contact/s to hear what is happening and whom may respond accordingly.
  • The voice files, pictures and / or video files can be shared along with the location with other third parties who don’t have the app allowing unrelated parties to assist and/or respond.
• It will work in South Africa and most countries as long as it has network coverage – data or Wi-Fi.
• We have not limited the amount of emergency contacts in the case of the app
• MiBlackbox will also identify and direct you to nearby emergency services which includes the police, fire department services, ambulance services and hospitals.
• In the case of location services, we offer the following as a value add:
  • real time tracking of users across platforms along with up to 48 hours of history;
  • we provide, where possible, the date, time, speed and battery level of the person being tracked.
  • the location functionality includes geofencing alerts which notifies emergency contacts if the User is at a police station for more than 30 minutes. (South Africa only, terms and conditions apply)